Advanced RPO

Director of Credit & Collections

US-IL-Downers Grove
Req No.
2017-7905
Type
Direct Hire

Overview

Corcentric is a leader in cloud-based financial process automation solutions including accounts payable and accounts receivable, e-invoicing, credit and collections management, working capital management, and business intelligence.  These solutions are delivered through two products:  CorConnect, our centralized billing platform; and COR360, our accounts payable platform. 

 

Our CorConnect solution tackles complexity in multi-enterprise commerce by removing the cost, friction, and risk out of doing business in a complex B2B ecosystem. We do this by digitizing transactions across the network and enabling companies to streamline, automate, and manage transaction processes including e-invoicing, accounts payable and accounts receivable, collections, order management, credit risk management, reporting, and payments.

 

Our COR360 accounts payable workflow software is a configurable, SaaS solution that enables companies to automate their accounts payable processes with e-invoicing, three way matching, automated invoice processing, ERP integration, and payments.  

To learn more about our solutions, visit www.corcentric.com.

If you are interested in joining a fast-paced, innovative company that offers a competitive salary, great benefits, and the ability to grow within an organization, we encourage you to review the below job opening and share your unique point-of-view and talents with us

Responsibilities

 

The Director of Credit and Collections is responsible for overseeing the entirety of Corcentric’s credit and collections and cash application functions for US, Canadian and Australian customers. Currently, Corcentric’s credit and collection and cash application function manages more than 2,500 customers with a portfolio of $170 million dollars in receivables. A successful person in this role would need to be able to manage this volume by providing direction, supervision, and development to approximately 25 direct and indirect reports located in our Illinois and New Jersey offices. The Director of Credit and Collections needs to be knowledgeable at the operational level while maintaining a strategic mindset to ensure that company goals are being reached.  This position will report to the Vice President of Financial Operations and Strategy.

 

    • Detail oriented and willingness to work on one-on-one basis with its entire staff to improve the collection, dispute and cash application functions as the company evolves in the FinTech industry and effects our customer operations
    • Ensuring that the team manages each assigned portfolio for timely collections, dispute resolutions and accuracy of cash application and adapting new business processes as our customer changes it business ERP system, changing their payment and treasury processes
    • Reviewing and implementing changes to specific customer challenges on collections, dispute resolutions and cash application processing to improve our overall DSO
    • Working with accounting and implementation staff on designing our credit and collection, dispute and cash application functions to adapt to the new business requirements
    • Controlling total bad debt expense within budget and revenue increases in accordance with historical trends
    • Ability to adapt credit, collections and cash application processed in global markets as the company grows
    • Focusing on continuous process improvements and forecasting results
    • Maintaining strong relationships and communication with all stake holders throughout the Company
    • Develop and refine measurement tools (KPI’s) to assess departmental and individual performance to generate appropriate goal setting
    • Maintaining and improving department operating standards, policies, and procedures
    • Conferring with other departments regarding credit-related matters
    • Preparing reports, analyzing trends, and making effective use of data
    • Staying current with changes in state and federal laws governing debt collection and bankruptcy
    • Ensuring compliance with the Federal Fair Debt Collection Practices Act (FDCPA)
    • Developing team members so their approach and tone is in line with Corcentric’s culture and customer service philosophy

Qualifications

  • Experience required:

    • At least 10 years of credit management experience
    • Experience with Great Plains / Dynamics is a plus
    • A Bachelor’s Degree in Accounting, Finance, or related field – CPA or MBA is a plus but not required
    • An established proven track record of success in prior senior credit and collection roles
    • Must be a credit professional with a strong collection/disputes/cash application management operations background
    • Strong customer service mindset and the ability to use collaborative and non-adversarial approaches in achieving goals and navigating complexity
    • Management experience including people development skills and leadership qualities

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